REFUND POLICY

 Return & Refund Policy

Return and Refund Policy

1. Overview
At Keshan Market Ltd, customer satisfaction is our priority. We strive to provide high-quality products and services. However, if you are not satisfied with your purchase, we offer a structured return and refund policy to ensure a smooth resolution.

2. Eligibility for Returns

  • Products must be returned within 24 hours from the time of delivery.
  • The item must be unused, in its original condition, and in its original packaging.
  • Certain items such as digital products, perishable goods, and customized items are non-returnable.
  • The payment must have been done only through official payment method indicated on the website.

3. Return Process

  • To initiate a return, contact our customer support at [email protected]/+254768659299.
  • Provide your order number, product details, and reason for the return.
  • Once approved, you will receive instructions on how and where to return the item.
  • The customer is responsible for return shipping costs unless the return is due to our error..

4. Refund Policy

  • Refunds are processed once the returned item is received, inspected and confirmed the the reason for return is justifiable.
  • Refunds will be issued to the original payment method within 2-10 business days.
  • Shipping fees and transaction charges are non-refundable unless the return is due to our error.

5. Exchanges

  • Exchanges are only applicable for defective or damaged items.
  • Contact our support team within 24 hours of delivery for exchange requests.

6. Digital Products & Subscriptions

  • All sales of digital products and subscriptions are final and non-refundable.
  • In case of technical issues, customers should contact support for assistance.

7. Exceptions & Special Cases

  • If a return does not meet the above conditions, KMLtd reserves the right to reject the request.
  • If the product was received as part of a promotional offer, refund eligibility may vary.

8. Contact Us
For any return or refund inquiries, please reach out to:

  • Email: [email protected]
  • Phone: +254768659299
  • Office Hours: Monday - Sunday 07:00 hours - 20:00 hours

Thank you for shopping with Keshan Market Ltd. We appreciate your trust and support!